INTERPERSONAL AND ORGANIZATION COMMUNICATION Essay

INTERPERSONAL AND ORGANIZATION COMMUNICATION - Essay Example In this group summary, the most important concepts that were learned as part of the assigned topic and how these can be implemented in a real world situation have been outlined. With different contributions coming from group members, the three most important concepts that became recurring in the individual works of members were etiquette, Johari Window and interpersonal communication. As members of a typical organization interact with people, it is important that a very high sense of etiquette be showed so that there can be harmony in their existence as there was between David and Jonathan in the bible. Joharu window is also necessary for ensuring high level of trust and group learning through the use of effective feedback system (The Johari Window, 2015). Interpersonal communication has also been found to be an effective way of promoting group understanding and cohesion (Satterlee, 2013). Collectively, these three concepts can guarantee peaceful coexistence and mutual respect that is based on trust. There are SMART (specific, measurable, achievable, relevant, and time bound) objectives that any organization can set for itself based on the three concepts which are etiquette, Johari Window and interpersonal communication. In terms of etiquettes, the organization can set an objective of recording less than three cases of customer dissatisfaction reports in a month. The use of Johari window could also come with them objective of recording higher customer rating based on a standardized measure of trust. Lastly, interpersonal communication could be used with the objective of maintaining high level of employer-employee, employee-employee, and employee-customer communication. Before the applications that have been discussed above can be realized, it is important that there are will be very specific strategies that an organization considered and implements. To sum the expected outcomes for all the three concepts, it would be said that using